We are Tre Mercati Ltd, a company registered in England and Wales with company number 01182256 and our registered office is at Douglas Bank House, Wigan Lane, Wigan, Lancashire, WN1 2TB (“us/we/our”).

OUR GUARANTEE

All our products are covered by a 10 year guarantee (subject to the exclusions below) for any defects in manufacture or the chrome plated finish. This guarantee extends to the original purchaser of our products only – it is non-transferrable.

Our original sales invoice must be provided as proof of purchase when relying on this guarantee. The start date of this guarantee is the date on our original sales invoice for the product.

Any product that falls under the above guarantee and are not subject to one or more of the exclusions below will be replaced by us in the event of any defect. This guarantee does not extend to any consequential loss, damage or charges incurred. If an item is replaced under this guarantee, the guarantee period remains the date of our original sales invoice for the item, not the replacement.

EXCLUSIONS:

FINISHES

Any finish on products other than chrome plated, including:

  • gold plated;
  • bespoke finishes; and
  • black finished products

are covered by our 1 year guarantee only (beginning on the date contained on our sales invoice for the product).

MOVING PARTS

Moving and serviceable parts on the products including, but not limited to, valves, cassettes, ceramic disc valves, thermostatic cartridges, diverters, wastes, o-rings, seals, hoses, handsets, headwork, levers, indices, back plates and shower kits are covered by our 3 year guarantee.

MAINTENANCE

Products should only be cleaned using warm water and a soft cloth. Our guarantee is void if household cleaners or abrasives are used on any product or if the products are not adequately maintained in accordance with our instructions. Furthermore, our guarantee does not cover accidental damage or damage as a result of foreign objects or substances such as rust or lime scale. The system must be flushed through prior to installation.

INSPECTION

Any products purchased must be checked on delivery or collection and any issues with damaged or missing products must be reported to us within 48 hours of inspection.

If our products are damaged, they should not be installed. We will not consider any replacement requests for damaged products that have already been installed.

TECHNICAL SUPPORT

If for any reason you require advice or technical information on installation, please call 0161 620 1212 and select option 2 for assistance, or email technical@tremercati.co.uk. Our Sales Office will also be more than happy to discuss your taps needs.

CONTINUOUS IMPROVEMENT

In line with our policy for continuous improvement, we reserve the right to alter or amend any product specification and prices without prior notice.

All prices inclusive of VAT contain VAT at 20%. This issue supersedes all previous editions.

Colours are as accurate as the printing process will allow. Where products are stated as ‘chrome’ or ‘gold’, this refers to the finish colour and not material.